Top 2,439 Reviews From Legit Frontier Airlines Buyers (2024)

Online & App

I bought the fall and winter Go Wild pass. Since I had this pass I have been on four trips already. I had not one bad experience with this company. The issues I did have I had to use whatsapp app but they did handle it and handled it fast. Use the app and you will not have any issues with this company. I now have the annual pass.

Staff

We’ve got to get her boarding passes before departure and this wonderful lady Vanessa still was able to get us on the flight. She got it approved by her supervisor. She went above and beyond for us. I just want to make sure everyone knows what are great employee (Vanessa **). She deserves recognition. I was almost in tears and she fixed it for us. The plane ride home to agree. The students were all wonderful to the pilot also wonderful. I will definitely use them again. This was our first time. Now I know how everything is to work.

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Customer ServiceStaff

The only thing I can say is the changes that have been made to this airline is so much better! The customers service representatives gave clear and understandable directions. There was no rudeness to experience. Just a good flight back home with no mishap. That is way better than what I experienced in January. So good job on changing my mind on how I felt about your airline.

Staff

Update: They have reached out to assist me and resolved the issue.

Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

Frontier Airlines is scamming people out of money, making the most as flights on purpose, the manager in Orlando Florida, name Annie is rude. She closed the airline gates early and made 15 people miss the flight, and changed the gate at the last minute, Frontier doesn’t give refunds or will they move your flight, Frontier Airlines made everyone pay full price for another ticket, it was the worst stressful feeling, I have ever had, with any airline. Don’t fly with them, I rather pay 400 $ for a airline ticket, instead of flying with Frontier.

Price

Worst experience just trying to book a flight on this low cost carrier which actually may be worse than Spirit. Frontier will change the price of a flight while you are paying. I was actively putting in my cc number and when I clicked submit they decided to change the price. There are no other airlines that do this. I fly every single week and can assure you that even Spirit does not change prices while the customer is paying.

Customer ServiceStaff

Frontier cancelled my 0515 flight after midnight via email. Told me they had no other solution and to fill out a form to see if I qualify for a refund. Gave me a customer service number to call and told me they could not do anything for me in person. I called customer service and the rep hung up on me!!!! I bought a ticket through another airline and made the trip. Still no refund from Frontier. They are a sorry excuse for an airline and will never see another dime from me. I will tell everyone I know about this shameful experience.

The plane was delayed four hours. The counter people extremely rude. Wouldn’t give us any information. They just kept pushing back 1hr at a time. They acted like they were doing us a favor by talking to us. You think it’s a reasonable plane ticket but by the time they get done with all the up charging, it comes out to be more expensive than some of the other airlines with better service.

Customer ServiceSales & MarketingPrice

Frontier is a scam. They cancel our flight 12am in the morning when it was scheduled to leave at 6am. They canceled the flight in the middle of the night by email. This was a family vacation we had planned for months. They said they would refund us for the cancellation. We paid $1900 total for round trip tickets from Denver to Florida. We had to schedule another flight with another airline and paid $2000 for one way tickets to Florida. We flew the return flight on frontier airlines which was still scheduled. However instead of refunding us half of the $1900 we originally paid they would only give us $600 back. Frontier airlines is terrible. The company is a joke. I will NEVER fly frontier airlines again. They cost me over an extra 1k to get to Florida. Frontier airlines are thieves!

Customer ServicePunctuality & SpeedStaff

Worst airline ever. They sent me to the wrong terminal and said I couldn't board because I was late... Because it took me an hour to figure out what was going on and get to the other terminal!!! They were incredibly rude, which I would be too if I work for the worst company I've ever interacted with. Save your money and don't book with these people. I'd rather be shot out of a cannon to my destination than fly with Frontier.